At Lighthouse Living Supplies Co., we are committed to providing high-quality home and kitchen products, including paper towels, laundry detergent, and dishwashing liquid. We want you to be satisfied with every item you purchase from us. However, if you need to return an item, our return policy is as follows:
Return Time Limit: You can return an item within 30 days of purchase for any reason. Items older than 30 days will not be accepted for return.
Return Conditions:
Items must be unopened, fully packaged, and unused.
Items should retain all labels, instructions, and original packaging. Certain items may not be eligible for return due to hygiene or other considerations, and the specific item return eligibility will be clearly marked on the product page. Return Process:
Contact Customer Service Contact our customer service team to obtain a return authorization and return address.
Packaged Items: Please ensure that the item is packaged as originally intended, including any included gifts or accessories.
Return Label and Shipping: We will provide a prepaid return label that you will need to print and affix to your return package. Please send the return package via our designated courier service to ensure the safety and tracking of the goods.
Return confirmation and processing: Once we receive the return package, our quality inspection team will check the condition of the goods. Once the goods are confirmed to meet the return criteria, we will make a refund. Refund:
Refund method: The refund will be made through your original payment method and is usually processed within 7 business days after the return is received and inspected.
Refund amount: The refund amount will be equal to the purchase price of the goods, excluding any shipping costs. Refund time: Once the refund is processed, the specific time to arrive in your account may vary depending on the policy of your bank or credit card company.
We hope to make your shopping experience as pleasant as possible with a clear and user-friendly return policy. If you have any questions or need help with our return policy, please feel free to contact our customer service team. We are always here and happy to help you solve your problems.
